Theme preview — LastChat

Your support operations at a glance

Emails Total

2,177

1000 in · 1177 out

New Tickets

24

Last 24 hours

Auto-sent

712

97% auto-reply rate

Resolved

77

All-time

Hourly Activity

Last 24 hours

  • IN
    Inbound email2m ago

    Re: Order #7100

  • AS
    Auto-sent14m ago

    Draft approved and sent

  • RU
    Rule fired38m ago

    Refund request routed to Priority

  • IN
    Inbound email1h ago

    Shipping delay follow-up

  • RE
    Resolved2h ago

    Ticket #6094 closed

Ticket Status

299 total

299total

Priority Breakdown

210 total

Queue Health

Healthy

193

active

Spam filtered

86

Total tickets

356

Automation Performance

97%auto-reply rate

Auto-sent

712

Manually approved

22

Critical Alerts

1 draft awaiting your review
53 ticket(s) waiting for your reply

Ticket Categories

270 total

Active Tickets

Open, pending, and escalated

View all
#
Customer
Subject
Status
Priority
Age
#919

M. Rodriguez

m.rodriguez@mail.com

One new unread message

Open
Medium
2m
#916

J. Castillo

j.castillo@mail.com

Order incomplete

Pending
Medium
14m
#915

J. Castillo

j.castillo@mail.com

Shipment already delivered

Pending
Low
18m
#913

A. Rodriguez

a.rodriguez@mail.com

Damaged item on arrival

Pending
High
41m
#912

M. Imaz

m.imaz@mail.com

Return request

Pending
High
52m